Shipping Policy

This policy explains how JLK Perfumes delivers your order and what to expect.

Delivery options

At checkout you can choose the delivery or collection options available for your address. The delivery fee, and any free-delivery threshold, is shown before you pay.

Processing and delivery times

• Orders are processed on business days. Orders placed after hours or on weekends and public holidays are processed on the next business day.
• Delivery times are estimates and depend on your address and the courier. Delays can occur and are not guaranteed against.
• You will receive an email confirmation when your order is placed and again when it is dispatched.

Collection

Where collection is offered, we will tell you when your order is ready. Please bring your order number and ID when you collect.

Delivery address and failed deliveries

Please make sure your address and contact number are correct. If a delivery fails because of an incorrect address or because no one was available to receive it, we may charge to redeliver.

Damaged or missing items

Please check your parcel on arrival. If anything is damaged, missing or incorrect, contact us within 24 hours of delivery so we can sort it out.

Questions

To ask about an order, email us at jlkperfumes@gmail.com or call +27 71 420 8536.